These general terms and conditions of sale (GTC) govern the legal relationship between the client (hereinafter referred to as the client) and L’Uciole SA Management (hereinafter referred to as the hotel). For the sake of simplicity, all references to services in these GTC are to be understood as contracts.
Only the hotel’s terms and conditions in force at the time the contract is concluded shall apply. The client’s terms and conditions shall apply only if this has been expressly agreed in writing before the contract is signed.
If certain provisions of these GTC are ineffective or invalid, this shall not affect the validity of the contract or of the other provisions of the GTC. For the rest, the statutory provisions shall apply.
In the event of a dispute arising from this contract, the parties elect domicile and jurisdiction at the hotel’s registered office.
Swiss law is exclusively applicable to any contract, any reservation and, where applicable, any supplementary agreement and any general terms and conditions. The place of performance and payment is the hotel’s registered office.
Written confirmations: messages sent by fax and by e-mail are also considered written confirmations.
The contracting parties are the client and the hotel.
The contract for the rental of rooms, seminar rooms and spaces, as well as the purchase of other deliveries and services, is concluded upon the client’s written confirmation or implicitly. A reservation made on the day of arrival is binding as soon as it is accepted by the hotel.
Amendments to the contract are binding on the hotel only after confirmation (in writing). Unilateral amendments or additions to the contract made by the client are not valid. Extending the rental period of the rooms provided and using them for purposes other than accommodation require the hotel’s prior written consent.
The range of services provided for in the contract depends on the reservation made by the client and confirmed. Subject to other contractual provisions, the client is not entitled to a specific room.
If, despite a confirmed reservation, no room is available at the hotel, the hotel will inform the client in good time and offer an equivalent replacement room in a hotel of comparable or higher category located nearby. The additional costs incurred by the replacement room shall be borne by the hotel. If the client refuses the replacement room, the hotel will immediately refund the services already provided (for example, the advance payment). The client has no further claim, provided that the replacement accommodation is equivalent.
Subject to other provisions, the client is entitled to use the rented premises from 3 p.m. on the agreed arrival day until 11 a.m. on the departure day. If the client wishes to keep the room after 11 a.m., they must request this from the hotel.
Depending on the hotel’s availability, a late check-out will be granted. Additional charges may apply. The guest has no contractual claim to extend the normal use of the premises; the right to claim damages remains reserved. In the event of a late check-out, the hotel reserves the right to remove the client’s personal effects from the room and store them in a suitable place in the hotel against payment.
The prices quoted by the hotel are in Swiss francs (CHF) and include the statutory VAT. The client is obliged to pay the hotel’s agreed or applicable prices for the provision of the room and other services. This also applies to orders placed by their companions and visitors. Any statutory increase in taxes occurring after the conclusion of the contract shall be borne by the client. Prices in foreign currencies are given for guidance only and are calculated on the basis of the current exchange rate. The applicable prices are always those confirmed by the hotel; any exchange fees are borne by the client.
For any reservation, the hotel requires a credit card whose expiry date is valid on the day of arrival. The client must present the credit card used to guarantee the reservation or to make the prepayment. The hotel may ask the client to present proof of identity in order to prevent any credit card fraud.
When confirming reservations with so-called ” non-refundable ” and ” non-cancellable ” rates, the hotel will charge 100% of the estimated total amount to the credit card provided by the client. A bank transfer may also be made if the client wishes.
If the deposit is not paid or if the credit card guarantee is not provided in good time, the hotel may cancel the contract (including all promised services) immediately (without notice) and charge cancellation fees in accordance with paragraph 9 of these GTC. The Hotel is entitled to issue the client with an invoice or an interim invoice for its services at any time.
The final invoice includes the agreed price plus the surcharges due for the additional services provided by the hotel to the client and/or accompanying persons. Subject to other agreements, the final invoice must be settled at the latest at check-out on the day of departure, in Swiss francs, in cash or by accepted credit card.
The Hotel is entitled to terminate the contract at any time with immediate effect for objectively justified reasons by means of a unilateral written declaration. Objectively justified reasons are, for example, the following:
The website may contain inaccuracies or technical, typographical or other errors in connection with the information published on the site, including, without limitation, the rates, fees or availability applicable to the transaction. The Hotel assumes no liability for such errors, inaccuracies or omissions. The hotel reserves the right not to honour reservations or information affected by such errors, inaccuracies or omissions. The hotel has the right to make changes, corrections, cancellations and/or improvements to the information or to reservations based on such information at any time, including after the reservation has been confirmed. Cancellation by the hotel for the aforementioned reasons does not give rise to any compensation for the client, and payment for the reserved services remains due in principle.
an advance payment has not been made or a guarantee has not been provided within the deadline set by the hotel;
force majeure or other circumstances beyond the hotel’s control that make the performance of the contract objectively impossible;
the rooms or halls reserved or used with a misleading or false indication, for example regarding the client’s identity, the purpose of use or of the stay;
the Hotel has good reason to assume that the use of the agreed services may harm the smooth running of its business, the safety of other guests or the Hotel’s reputation;
the client has become insolvent (bankruptcy or unsuccessful seizure) or has ceased payments;
the purpose or reason for the stay is illegal.
The website may contain inaccuracies or technical, typographical or other errors in connection with the information published on the site, including, without limitation, the rates, fees or availability applicable to the transaction. The Hotel assumes no liability for such errors, inaccuracies or omissions. The hotel reserves the right not to honour reservations or information affected by such errors, inaccuracies or omissions. The hotel has the right to make changes, corrections, cancellations and/or improvements to the information or to reservations based on such information at any time, including after the reservation has been confirmed.
Cancellation by the hotel for the aforementioned reasons does not give rise to any compensation for the client, and payment for the reserved services remains due in principle.
a) Cancellation
The cancellation of a reservation requires the hotel’s written consent. Otherwise, the agreed price must be paid, even if the client does not use the contractual services. In the event of a no-show, the entire stay will be charged.
The date of receipt of the written cancellation by the hotel serves as the reference date for the billing of cancellation fees. This applies equally to letters as well as to faxes and e-mails.
If the client cancels the contract without an approved cancellation, or if the client relocates or terminates certain reserved services, the hotel may charge the following cancellation fees:
b) Cancellation fees
High season
Up to 14 days before arrival 0%.
Less than 14 days before arrival 100% of the estimated total amount
Mid and low season
Up to 7 days before arrival 0%.
Less than 7 days before arrival 100% of the estimated total amount
c) Mitigation of damages
In the event of cancellation by individuals or groups, the Hotel endeavours to pass on the unused services to other persons. Insofar as the Hotel is able to provide the cancelled services to third parties within the agreed period, it will reduce the client’s cancellation fees by the amount paid by the third party for the cancelled services.
(d) Prevention of access
If, due to a case of force majeure (flood, avalanche, earthquake, etc.), the client cannot arrive or does not arrive on time, they are not required to pay the agreed price for the days lost. The client must prove that access was impossible. However, the obligation to pay for the reserved stay resumes as soon as access is possible again.
If the client departs earlier than planned, the hotel is entitled to charge 100% of the total of the reserved services. In the event of early departure, the hotel endeavours to pass on the unused services to other persons. Insofar as the hotel is able to provide the cancelled services to third parties within the agreed period, it will reduce the cancellation fees for the client by the amount that these third parties pay for the cancelled services.
The hotel room is reserved exclusively for the registered client. The transfer of the room to a third party or its use by an additional person requires the hotel’s written consent.
By signing a contract, the client acquires the right to the customary use of the rented rooms and hotel facilities by all persons who have made a reservation, which clients may use normally without special conditions, as well as the customary service. The client is obliged to exercise their rights in accordance with the hotel’s regulations and/or the instructions intended for clients (house rules).
The room card issued by the hotel remains the property of the hotel and provides access to the room 24 hours a day. The loss of the card/key must be reported immediately to the reception.
To access the Internet, the client obtains the login details at the reception. This service is free for all clients. The client is responsible for the use of their login details. They are responsible for any misuse and unlawful conduct in the use of the Internet.
All public areas are non-smoking, in accordance with the law. However, smoking is permitted outside the hotel and on the terrace.
It is possible to reserve an outdoor parking space at L’Uciole in advance, for a nightly charge of CHF 42 per vehicle.
Subject to other agreements, the client is not entitled to extend their stay. If a client cannot leave the hotel on the day of their departure because all roads are closed or impassable due to unforeseeable extraordinary circumstances or a case of force majeure (for example, very heavy snowfall, flooding, etc.), the contract will be automatically extended on the previous terms for the period during which travel is impossible.
All meals and beverages must be purchased exclusively at the hotel. It is strictly forbidden to bring food or drinks into the hotel (except for young children and babies, as well as for clients staying in an apartment).
In special cases (specialities, etc.), a different written agreement may be concluded in this respect. In this case, the hotel is entitled to charge a service or corkage fee.
Exhibited items, personal belongings or any other object brought in by the client and left in the event rooms or on the hotel grounds are at the client’s risk. The hotel assumes no obligation of safekeeping or supervision. The hotel is not liable for the loss, disappearance or damage of the items brought in, except in the event of gross negligence or intent on its part. It is incumbent on the client to insure the items brought in. 15. Acts, use and liability
a) Hotel
The hotel is not liable to the client in the event of slight or moderate negligence within the framework of the law and is liable only for damage caused intentionally or by gross negligence. If defects or malfunctions occur in the hotel’s services, the hotel endeavours to remedy them after the client has reported them immediately. If the client does not report a defect to the hotel in good time, they are not entitled to a reduction of the price agreed in the contract. The hotel is not liable for items brought in by clients. The hotel is not legally liable for services in respect of which it has only acted as an intermediary for the client. The hotel accepts no liability in the event of theft or damage to material brought in by third parties.
b) Client
The client is liable to the hotel for all damage and losses caused by the client, their companions or assistants, or by the participants in an event, without the hotel having to prove its liability to the client.
The client is responsible for the correct use and return of all technical means/equipment provided by the Hotel or acquired from third parties for the client, and is liable for any resulting damage and losses. The client is liable for the services and expenses that the Hotel has had provided or incurred in respect of third parties.
(c) Third parties
If a third party makes the reservation for the client, that party, as the person who made the reservation, is liable for all obligations arising from the contract vis-a-vis the hotel. Nevertheless, the person making the reservation is obliged to provide the client with all information relating to the reservation, in particular these general terms and conditions.
Dogs are only permitted in the hotel after prior agreement and against a special fee. A client who brings a dog to the hotel is obliged to keep or supervise the animal during their stay, or to have it kept or supervised by third parties capable of doing so.
Lost items will be returned to their owner if the owner’s identity is clearly established and if the hotel knows the address of the owner’s home or workplace. The shipping costs and risks are borne by the client.
In the event of doubt about the owner’s identity, the items will be handed over to the local lost-and-found office after the expiry of a twelve-month retention period.
If the client requires services that the hotel does not provide itself, the hotel acts only as an intermediary. The statutory limitation periods apply. Insofar as they can be modified, the client’s claims for damages are subject to an absolute limitation period of 6 months after arrival.
Announcements in the media (e.g. newspapers, radio, television, Internet) mentioning hotel events, with or without use of the unmodified company logo, require the hotel’s prior written consent.
Slanderous or damaging comments published on review platforms (such as TripAdvisor) concerning the hotel’s services, which are manifestly defamatory and which the hotel is able to refute, will be reported to the competent authorities. The hotel reserves the right to claim damages and moral compensation.
Payment in cash, TWINT, Maestro, Postcard, Visa, V Pay, Mastercard/Eurocard, American Express, Diners Club, Union Pay, JCB and Alipay. Personal cheques are not accepted, and we thank you for your understanding. Before your arrival, by bank transfer to:
UBS Switzerland AG
Account number: CH97 0026 5265 1489 2401 B
BIC/SWIFT: UBSWCHZH80A
Beneficiary: L’Uciole Management SA c/o Fiduciaire FIDAG SA, Crans-Montana branch
Rue du Pas de l’Ours 5
3963 Crans-Montana
Credit card data is processed confidentially.
If a client fails to show up or cancels, fees may be charged (see the cancellation conditions). By accepting the terms and conditions of the confirmation, you authorise us to debit the amount from the credit card indicated.
The prices shown on our website are extremely competitive.
Our wish is that you pay the lowest possible price for your stay. If, however, you find your accommodation on the same booking conditions at a lower price at the time of booking on the Internet, we will adjust our price to the lower price. Currency converter calculations are provided for information only and cannot therefore be considered accurate and applicable. The prices indicated at any given time are subject to change.
L’Uciole SA Management applies the new EU General Data Protection Regulation (GDPR) in force since 25 May 2018.
The client may object at any time to the processing of their data, for example for prospecting and marketing purposes.
